● Can I change or replace the product?

Yes, you can exchange or change your item within 3 days from the date of receiving your order, provided that there is no defect or difference in the form that was previously ordered.

However, the delivery fee will be the customer’s responsibility. LMO will not cover or reimburse this fee. The delivery fee may vary depending on whether the shipment is local or international, and will be determined according to the delivery company's charges.

● Can I return the product?

Yes, you can return closed, unused products within 3 days from the date of receiving your order, provided that there is no defect or difference in the form that was previously ordered.

However, the delivery fee will be the customer’s responsibility. LMO will not cover or reimburse this fee. The delivery fee may vary depending on whether the shipment is local or international, and will be determined according to the delivery company's charges.

● What do I do if I receive a product error or my product is defective?

If this happens, we are really sorry. Please write to us and tell us your order number and how the product spoiled? The defect occurred to him, and we will take care of sending it to you again.

To be eligible for your item:

Your product must be in the same condition you got it.

It must also be in the original packaging.

Sending a photo of the product that has a defect or defect.

Please contact us on the technical support page

● Is there an additional cost if I want to exchange my order?

If you want us to receive a product that you want to replace within 3 days from the date of receiving the order, we will take it after confirming the reason for the replacement and you will have to pay the shipping cost, which varies according to the weight of the product and the chosen shipping company. In the event that the order is outside Saudi Arabia, our team will help you know the cost, after confirming and agreeing to the reason for the replacement.

● Is there an additional cost if I want to return my order?

If you want to return a product within 3 days from the date of receiving the order, we will take it after confirming the reason for the return, and you will have to pay the shipping cost, which varies according to the weight of the product and the chosen shipping company. In the event that the order is outside Saudi Arabia, our team will help you to know the cost, after confirming and agreeing to the reason for the return.

● Refunds or returns (if any):

If your request is approved and confirmed, the refund will be processed, and the credit will be applied and automatically returned to your credit card or original method of payment, within approximately 7-14 working days, due to internal procedures and processes. We assure you that your money is safe!

● Late or missing amounts (if any):

If you haven't received any payment yet, first check your bank account again.

Then contact your credit card company, and it may take some time before your payment is officially transferred to your bank account.

If you've done all this and haven't received your refund yet, please contact us on our technical support page